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Banfield pet hospital complaints

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6216 State Route 30
Greensburg, PA 15601 | Get Directions

(724) 850-7440

https://www.banfield.com/locat...

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Total Amount in Dispute:
$3,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Banfield pet hospital closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Banfield pet hospital

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4/30/2024

RESPONSE: Complaint was not answered Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

4/4/2024

I took my sons dog to this very for care as she developed vomiting on sat 3/30 /2024 I had her dropped at vet for them to tell me she had hemolytic diarrhea and that I was to treat her at home with meds that need mixed with food meanwhile she was not able to eat when I picked her up at 615 pan sat same day as drop off she was nkt eeding when she was dropped off but was when I picked her up they told me hi take her home anyway n give her medicine even though I ask why she was not being admitted I took her home n she died before 12 am I want the value of my sons dog and amount I was charged that clearly killed her Resolution Sought I want my money back from appointment and value of my sons dig which is 2000 fkr dig and 1024 for what I paid at vet

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