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Banggood Network Technology Co., Ltd complaints

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228 Park Avenue, S#45956
New York, NY 10003 | Get Directions

(+00) 852--35903678

http://banggood.com

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Total Amount in Dispute:
$1,403.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Banggood Network Technology Co., Ltd closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Banggood Network Technology Co., Ltd

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10/15/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,403.00 Amount Settled: $0.00

Customer Complaint

9/19/2023

I purchased a laotie ti30 electric scooter from the site USA.banggood.com and at the time of purchase I took a screenshot of the warranty and after awhile at having the scooter it broke so I contacted them and they said to take pictures so I did and the motors wires along with the controllers wires were splitting open it about forty spots and the scooter is not useable at all and the warranty I took a screenshot of states that they cover front and rear motors as well as controllers for one year now it has not been a year since I purchased in February or at the very end of January because I received it on February 12 2023 but now that I need parts to repair like the warranty states they keep telling me that it's not in warranty and that is a breach in contract and a breach in warranty so please will you guys do something to help even if it's just a bad rating something needs to change so they can't do this to people and I also requested for a refund because the screenshot of my warranty at the time of purchase states repair or refund I have a screenshot of the warranty if you guys need it. Thanks Resolution Sought Refund me the total cost of the scooter or replace it or send the parts required to repair it and that's 5600 watt front and rear hubs (motor)s and both 60volt 45amp motor controllers main and slave.

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