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Banister Ford complaints

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5000 Auth Road
Marlow Heights, MD 20746 | Get Directions

(301) 265-5710

http://banisterfordofmarlowhei...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Banister Ford closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Banister Ford

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7/2/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/6/2023

I brought a 2020 ford escape in December of 2119 in January of this year 2023 we took the to vehicle emissions and the car didn't pass because of no coummcations with the obd2 port and they told me to take the car back to the dealership. We took the car to dealership that same morning and explained to the service technician and he stated it would cost 190.00 dollars to do a diagnostic test and I said if vehicle emissions not getting no information how can you get any. He said because my warranty expired in December 2022 we can't the fix problem and I stated the car only has 24500 mileage on we shouldn't have to pay any fees. Resolution Sought Fix my car

12/15/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/19/2022

Brought 2014 Toyota Corolla LE February 18. They don't have Title to car. I can't get hard Tags . This is Oct 18 and till don't have Tags. My temporary tags ran out on Oct 16. When to dealer they sent me back home dead Tags. I went back and said I'm not leaving without Tags. I found out the mileage has been rolled back so contract is not legal. Resolution Sought I want to return this car and get all my money back that I put in it. They need to pay this loan off to capital one. For fraudulent selling this car. To me. I may 7 payment 454

Company Response

12/5/2022

We have settled this with the complainant. With the assistance of the Maryland Department of Motor Vehicles, the complainant has her Tag and registration.

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