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Bank of America Corporation complaints

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100 North Tryon Street
Charlotte, NC 28202-4000 | Get Directions

(800) 432-1000

http://www.bofa.com

Monday-Friday 7 a.m.-10 p.m. Local Time

Saturday-Sunday 8 a.m.-5 p.m. Local Time

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Total Amount in Dispute:
$2,087,980.00

Total Amount Settled:
$3,500.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaint Closing Statistics

237 complaints against Bank of America Corporation closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
11	Agreed to make an adjustment
3	Refusing to make an adjustment
6	Refuse to adjust, relying on terms of agreement
216	Unanswered

237 complaints against Bank of America Corporation

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4/23/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/28/2024

My mother linked all her credit cards to my name and I would like my name taken off because I did not agree to be on any of her credit cards. I tried asking her to take my name off of her cards and she refused. I also tried calling all the banks she linked me too and they refused to take my name off without my mother calling them even though I don't agree with my mom. Resolution Sought I would like my credit score to go back to where it was before my mother started damaging my credit score.

4/21/2024

RESPONSE: Complaint was not answered Amount in Dispute: $978.08 Amount Settled: $0.00

Customer Complaint

3/26/2024

I was sent a check for the above amount from Bank of America which I deposited into my bank Baxter Credit union and I was told that the check was not real I called Bank of America which they said it was a good check I am out of 591.00 and Bank of America will not call my bank to tell them it was a good check my bank says it's not I just want my money. Resolution Sought I want Bank of America to just give me my money given to me immediately.

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