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BankMobile complaints

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PO Box 278
Maple Shade, NJ 08052-0278 | Get Directions

(203) 776-7776

http://www.bankmobilevibe.com

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Total Amount in Dispute:
$22,461.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

5 complaints against BankMobile closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
5	Unanswered

5 complaints against BankMobile

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2/11/2024

RESPONSE: Complaint was not answered Amount in Dispute: $4,820.00 Amount Settled: $0.00

Customer Complaint

1/16/2024

this is regarding the arbitrary closure of my account with your bank. This action has resulted in severe consequences for me, particularly in regards to my Student Financial Aid refund disbursement. To begin with, I am appalled by the lack of transparency and detailed explanation provided by your institution regarding the closure of my account. As a valued customer, I believe I deserve to know the exact reasons behind such a crucial decision that has disrupted my financial stability. The absence of any clear explanation has left me feeling helpless and confused. Moreover, the timing of this account closure couldn't have been worse. As a student relying on my financial aid refund, I depended on the seamless operation of my bank account to receive the necessary funds for my education-related expenses. However, due to the sudden closure of my account, I am now faced with immense difficulties in accessing my Student Financial Aid refund disbursement. The consequences of this arbitrary account closure are far-reaching. Not only have I been deprived of my rightful financial aid refund, but I am also facing numerous challenges in managing my day-to-day expenses and fulfilling my academic obligations. This situation has caused immense stress and anxiety, which has significantly impacted my ability to focus on my studies effectively. I must emphasize the urgency and importance of resolving this matter promptly. Resolution Sought Reinstatement of my account in order for me to select an alternative refund disbursement method.

10/8/2023

RESPONSE: Complaint was not answered Amount in Dispute: $15,000.00 Amount Settled: $0.00

Customer Complaint

8/29/2023

Deposited $15,000.00 card lots or stolen it's been weeks vibe bank mobile won't do anything I've called left messages etc Resolution Sought My money back

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