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Banter by Piercing Pagoda complaints

2899 Whiteford Road, Suite 264
York, PA 17402-8902
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(717) 840-1712

http://www.stores.banter.com/p...

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Total Amount in Dispute:
$803.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

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Complaint Closing Statistics

2 complaints against Banter by Piercing Pagoda closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
2 Unanswered

2 complaints against Banter by Piercing Pagoda

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9/14/2023

RESPONSE: Complaint was not answered Amount in Dispute: $564.00 Amount Settled: $0.00

Customer Complaint

8/21/2023

I made a purchase for three items- gold necklaces. On this order I specifically asked for sign upon arrival. I was only delivered one of the items in which I met and signed for the package. There was more than one package that was sent out using the same tracking number but I only received one item! I waited time after time for over 3 investigations only for the ups company to mark the package as damaged then cancel my investigation. I have multiple emails from Banter in which they have failed to cooperate and coordinate a figurative explanation to what happened to the remaining items. I still never received the other 2 necklaces and UPS has not identified my driver or information. Order# 10000962670861 Tracking#1Z60A30R030041868 Banter ticket# 771834 Resolution Sought I received a fiargano gold chain the remaining of my package is lost and I need a refund immediately.

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6/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $238.50 Amount Settled: $0.00

Customer Complaint

3/1/2023

They will not return my calls about refund over two months now. Resolution Sought That is my desire is to get my refund.

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