Find a reputable business?

Complaints and Resolutions

Barbo's Furniture complaints

Read Complaints File Complaint View Full Report

588 Main Street
Dennisport , MA 02639 | Get Directions

(508) 398-3601

http://www.barbos.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$2,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Barbo's Furniture closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Barbo's Furniture

Sort by

2/7/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

11/29/2021

I purchased a sofa and receive it in the fall of 2019. It is made be have completely washable cushion covers and sofa cover. Its a canvas like material and I stressed to the salesperson that is it washable and was told it would last for years and I could wash the covers anytime. This fall I washed the covers for the very first time and 3 of them came apart. (6 cushion covers in total) I called the company asap and after me going after them they agreed to replace those 3 covers only. I expressed my concern that if 3 fell apart the very first time now I'd be afraid to wash the remaining three. They wouldn't agree to full replacement but I was told they would send me a free shipping tag to send in the 3 covers and they would be replaced. That has been 3 weeks and I've never received that tag. I contacted them again, still no tag. I feel it all should have been replaced no questions asked, I paid 2000 dollars for something I thought would last years and years. Resolution Sought Replace all the covers including the couch cover since nothing will match now after the sofa being exposed to the light. I don't want a new couch, just all covers.

Company Response

1/4/2022

The manufacturer of the sofa has reached out to Ms. Lemme - and is e-mailing her the call tags to return the slip covers that did not hold up when washed. The customer told the rep that she wanted all new covers so that everything would match, since the sunlight has probably caused some fading. According to Ms. Lemme, who I spoke to today, the rep agreed to this request. I will be touching base with the rep on Tuesday, Jan 4.

Customer Rebuttal

1/21/2022

Consumer emailed stating: The resolution that Barbos made was to sew the 3 cushions that ripped during washing. I wanted a whole new set of cushions and couch cover because I feel if 3 out of 6 cushions ripped in one washing that there is a inherent issue with their covers and leaves me open for further issues next time I wash them. They said if anymore rip that they will fix those too....so if I don't wash them for a year or two will that be the case? Plus I feel they should stand by their product and just be fair and square. Leaves me feeling like I have a crappy 2000 dollar couch.

Company Final Response

2/4/2022

Barbos NE Sales rep for the Manufacturer personally got involved and spoke to this customer. The covers were repaired and sent back to her. Both the manufacturer and the Sales rep will stand behind their product. This was conveyed to customer Lemee in an email on 1/19/2022.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile