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Barclays complaints

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PO Box 8801
Wilmington, DE 19899-8801 | Get Directions

(866) 225-9725

http://www.barclaycardus.com

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Total Amount in Dispute:
$30,314.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

20 complaints against Barclays closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
20	Unanswered

20 complaints against Barclays

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6/16/2024

RESPONSE: Complaint was not answered Amount in Dispute: $82.00 Amount Settled: $0.00

Customer Complaint

5/21/2024

I called to make a payment (I have been getting several calls s day from Barclays which I have not been answering. Attempting to make a payment, I was asked to give them me name, last 4 of social security number, birthdate , address, last 4 of my debit card #, the entire # on my Barclays card, my phone # She then askede for the last 4 of my checking account and I refused. I asked her for her name and ID "Arl" #COEAE0" . I was placed on hold for a lengthy time twice, she then told me the account was closed but she could process the payment if I gave her the last 4 of my checking account. She put me on hold again and hung up on me. I never was able to make the payment. Resolution Sought Have an automated payment option And not put a client through so much to make a minimum payment.

5/1/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/5/2024

Unauthorized credit pole I would like it removed. It was pulled on 10/24/2023. I have sent multiple letters and I've had no response. Resolution Sought I would just like it removed from my credit file.

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