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Barefoot Spas complaints

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8401 Fort Darling Road
North Chesterfield, VA 23237 | Get Directions

(804) 298-2319

http://www.barefootspas.com

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Total Amount in Dispute:
$100,000.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Barefoot Spas closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Barefoot Spas

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12/12/2022

RESPONSE: Complaint was not answered Amount in Dispute: $90,000.00 Amount Settled: $0.00

Customer Complaint

11/16/2022

The spa is less then 3 months old and a problem already. They keep putting off to come fix , won't ask call very well. Poor customer service. I will be post all over Facebook and everything else. Resolution Sought Fix the problem now not after warranty is out.

10/28/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

10/13/2021

I ordered a Swim Spa in Dec 2019 A 50 deposit was made. The company has been very difficult to reach by phone for a year, they don't return calls when messages are left. They still cannot give me a delivery date for the spa. Three weeks ago they agreed to give me a refund. Barefoot claimed they mailed my refund check on Friday 9/17/2021 via regular postal service. No check has been received. They have been dismissive about not sending the check in a manner that could be tracked. They claim they cannot refund my credit card because it's been over a year. Barefoot representative states it would take more than 30 days to put a stop payment on the check they claim they mailed almost 3 weeks ago. Resolution Sought I want my full refund promptly.

Company Response

10/21/2021

To Whom it May Concern, We have checked our records for the status of the refund for Ms. King, as the check has not cleared and it has been 30 days, we will be reaching out to process a stop payment and options for an expedited refund. Thank you,

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