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Barking Labs Corp. complaints

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53 Bridge Street, #103
Brooklyn, NY 11201 | Get Directions

http://www.tryfi.com

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Total Amount in Dispute:
$298.00

Total Amount Settled:
$198.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Barking Labs Corp. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Barking Labs Corp.

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2/26/2024

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $198.00 Amount Settled: $198.00

Customer Complaint

2/1/2024

I've contacted them via their website twice after being charge an annual fee. Complained I hadn't used the service for two years and wanted to cancel and be refunded. Was informed they would respond by email which never occurred. Resolution Sought Repay two years of subscription fees.

Company Response

2/13/2024

The Fi team has resolved this issue in full working directly with the customer.

1/16/2024

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

12/21/2023

Their customer support is basically non existent. The chat feature has minimal options for you to pick from so if you have an issue outside of this it cannot help you and so called telephone support is in a constant state of a 8 minute hold time but after waiting over 60 minutes a message comes on telling you to leave a message and they will get back to you. This is the second collar I purchased but I do not plan on renewing the subscription for either collar after this experience. This is awful. Resolution Sought The collar I received was put together incorrectly and the pattern is facing the inside. All I want is a new collar.

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