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Barlow Chevrolet of Delran complaints

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6057 Route 130 South
Delran, NJ 08075 | Get Directions

(856) 393-4117

http://www.barlowchevrolet.com

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Total Amount in Dispute:
$157.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Barlow Chevrolet of Delran closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Barlow Chevrolet of Delran

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3/25/2024

RESPONSE: Complaint was not answered Amount in Dispute: $157.00 Amount Settled: $0.00

Customer Complaint

2/27/2024

It's unfortunate that I have to come to leave a review, but everyone needs to know what's going on at Barlow Chevy. I just recently had a horrible experience over there as the pictures show the date. My 2015 Impala had an issue at the right front wheel. I tried to avoid but hit a big pothole, and it damaged only the front right rim. I ended up getting a new rim and tire put on to find out that the passenger front wheel bearing was damaged, which makes sense. I got that replaced and I was still having some issues with my vehicle (traction control light would flash here and there when turning right). I go to Barlow to get a diagnostic to see what's going on. I explained to the technician very well what's going on. There was an issue prior with the right front (passenger)wheel, I even took him for a test drive to duplicate the issue so they wouldn't call me back saying they couldn't duplicate it. The next day, I get a call saying the technician looked everything over, and the issue is the driver side wheel bearing and the rear passenger bearing. To fix the problem for sure, both of them need to be replaced and I was quoted about $1,800.00 for the repair. Being that I just paid for a rim, tire, and passenger wheel bearing, I wasn't ready to spend an additional $1,800.00. I paid the diagnostic fee and got my vehicle back. A mechanic friend of mine suggested getting a second suggestion because it sounds like they are throwing parts at the car. I get a second opinion Resolution Sought I would like a refund for my vehicle being misdiagnosed and for the horrible experience at the dealer with the Service Manager!

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