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Baron Auto Emporium complaints

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22 Mineola Avenue
Roslyn Heights, NY 11577 | Get Directions

(516) 758-7240

http://www.baronauto1.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Baron Auto Emporium closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Baron Auto Emporium

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3/20/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/23/2024

I was sold a vehicle that was unsafe to drive at night. The headlights were very dim. I brought the car back and they replaced the bulbs but that didn't fix the problem. I was told the headlights needed replacing and they would be ordered and they would call me when they were in. They lied to me for 2 weeks about the headlights being ordered. When I demanded to speak to the owner Yosef, that is when they were ordered and came in the next day. Then, when the headlights were installed, they were installed pointing down to the ground instead of straight. Therefore the car was still unsafe to drive at night. I've owned this car for a month and it is still unsafe to drive at night. How was this business able to sell me a car like this? How did this car pass inspection? How was the financial institution able to finance such a car? This business is untrustworthy. Resolution Sought I have been back and forth, spending so much money on gas and I don't trust them to do the right thing. I am taking the car to my mechanic to have the headlights adjusted. I would like them to pay my mechanic's bill and my gas and couple thousand off the price for emotional suffering

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