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Barrios Auto Driving School complaints

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3914 5th Avenue
Brooklyn, NY 11232-2926 | Get Directions

(718) 853-7490

https://www.barriosdrivingscho...

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Total Amount in Dispute:
$45.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Barrios Auto Driving School closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Barrios Auto Driving School

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9/28/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $45.00 Amount Settled: $0.00

Customer Complaint

8/18/2023

About a week ago I visited Barrios Auto School located at 3914 5th Avenue in Brooklyn, New York 11232. Unfortunatley, I chose to take a class with them set for today, Thursday, August the 17th of 2023 yet i forgot all about it until Barrios Auto school actually called me at 12:30pm to ask me why i had missed the class. I explained that i had forgotten all about it, apologized and then asked them if it was possible for me to receive credit for the missed class by retaking it at another time today or on a later date and i was told that according to "their policy" there was no credit for missing a class and that i would simply have to pay for another class. I work very hard for my money as a graveyard shift security officer at locations such as the Empire State Building, Chase Banks, and One World Trade Center and i explaine that to the receptionist yet she said she could not help me. This made me angry so i decided to file a complaint with the better business beaureu yet i found your organization instead. Can you help? It surely sounds like you can. Thank you very much for your time and consideration. Resolution Sought To reschedule my missed class without charging me for it and in that way crediting or at least redeeming my missed class and my $45.00 payment for it.

Company Response

9/18/2023

Company states; Mr. Figueroa did not show up for his 11:00am class. He was called at 11:05am to find out if he was coming or not. He did not answer numerous calls to his number. He knew very well that we have a strict cancellation policy. In fact, we have signs in our office, stating our cancellation policy. I reached out to him and he paid $20.00 and received his call on August 21st, at 11:00am. We have been in business since 1973. This is the first time that a customer has made a complaint.

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