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Barron Furniture complaints

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31948 Mission Trail
Lake Elsinore, CA 92530 | Get Directions

(951) 678-1100

http://www.barronsfurnitureapp...

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Total Amount in Dispute:
$1,604.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Barron Furniture closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Barron Furniture

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3/17/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,603.61 Amount Settled: $0.00

Customer Complaint

3/7/2023

Sales person was Alfred. The beds were delivered as they appeared in the store, but the mattresses were not what we saw on "Display". We said that we did not want folded mattresses and it was exactly what they gave us. They are still folded in their own boxes. In addition, the interests were not as we had been told. They are charging us 29.99%. Resolution Sought I just want to return the matrtresses for a refund.

Company Response

3/7/2023

Gonzalez family visited our store several times shopping for beds and mattresses. Customers made their purchase and received exactly what they purchased - exact matching model numbers, exact matching models as they viewed in store - all from a major national manufacturer. Customer picked up their purchase, inspected their order ( mattresses were in the same sealed manufacturers packaging ) then had in home for several days before contacting the store to say she changed her mind and didn’t care for the way her mattress was packaged by the manufacturer ( Ashley Furniture ). There is no manufacturer defect, no store returns, no store refunds and customer read/signed all contracts stating these terms. Customer secured financing with their choice of company ( Synchrony Financial ), viewed/read/signed all contracts with Synchrony. Customer is responsible for paying in a timely manner to avoid penalties, loss of promotional financing, etc. We encourage the customer to contact Synchrony to discuss her account. Every aspect of the customers purchase was explained, contracts were provided/read and signed by customer.

Customer Rebuttal

3/16/2023

Consumer states: I made the purchase in store with the model that was displayed. I let them know that I did not want a folded mattress. The mattress came folded. I need a return. The financing was supposed to be at 4.9% and on my statement it says 30%.

Company Final Response

3/17/2023

The customer never stated they wanted mattresses packaged a certain way, furthermore - the store display states that the mattress is packaged exactly how they received it. The customer inspected the mattresses upon pick up and did not complain then either and signed that merchandise was received in perfect condition. Customer custom ordered these mattresses in the sizes they wanted and received them and we are not willing to refund when there is no error on our or manufacturers part. Customer received everything they purchased from us, exactly how it was supposed to be. Customer has a promotional interest rate of 0 provided they pay their obligations as agreed with Synchrony. Once again, we encourage the customer to read the contracts and contact Synchrony if they have questions.

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