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Barry Automotive Group complaints

166 JT Connell Highway
Newport, RI 02840-1011
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(401) 847-5600

http://www.barrymotors.com

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Total Amount in Dispute:
$1,800.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

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Complaint Closing Statistics

1 complaints against Barry Automotive Group closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
1 Unanswered

1 complaints against Barry Automotive Group

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3/24/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,800.00 Amount Settled: $0.00

Customer Complaint

2/28/2022

I purchased a vehicle from this company last fall approximately October timeframe 2021. It is a 2015 Hyundai Tucson which I have only driven for approximately one out of the 6 months. The car is about to be repossessed because I don't have the ability to drive it and seek game for employment. There were a number of severe deficiencies with the vehicle which only came up after driving it off the lot which makes me think the computer was reset on it and the group literally just did patchwork to get it off the lot. It has now been in services for approximately 5 months off and on and not only have the staff at Barry's been rude to me and my wife, but they have been very laxidasical and lazy about trying to get the vehicle back to us repaired. I'm very frustrated as I am not the only person whom I know that has had very poor service from this company. If I could utilize the term scheister to describe their business practices I would. As of right now we owe them $900 for a car we drove off the lot less than 6 months ago for repairs that should have been taking care of prior to them even considering selling that vehicle. On top of that because I don't have a vehicle to get to work with or even go to the interviews to find work with we have a $900 note from our financier. If this is not paid in the next two weeks we risk having a vehicle that we do not even have currently repossessed. On top of this my credit will be impacted. This business quite literally screwed up my life. Resolution Sought I would like for them to pay for the repairs on the car themselves or simply return the car to them with no financial responsibility to the company. I understand I will have responsibilities towards the financier as this is not their problem however, it most certainly is Barry Auto groups. If possible I would like for them to be put on report because they will do this to another person I guarantee.

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