Complaints for Bass Enterprises in Rialto, CA

1479 North Linden Avenue
Rialto, CA 92376 | Get Directions

(909) 356-8224

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

One complainant alleges paying extra for priority shipping of a CD player found on E-bay. The unit did not arrive until 30 days later, and was defective. The complainant shipped the unit back by priority mail. The replacement unit received was also defective. The complainant requested a refund of the unit price plus priority mail charges. The company responded by advising the customer he should have asked for a RMA number, and refused to reimburse him for the mailing costs. The customer was not satisfied.

Complaint Closing Statistics

0 complaints against Bass Enterprises closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Bass Enterprises complaints