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Bass Pro Shops Outdoor World complaints

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14045 Abercorn Street
Savannah, GA 31419-1957 | Get Directions

(912) 961-4200

https://stores.basspro.com/us/...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Bass Pro Shops Outdoor World closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Bass Pro Shops Outdoor World

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5/13/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/17/2024

I don't know how much it would cost; I bought a ox 400 from Bass pro it quite running I took it to them they replaced a ground wire on it went and picked it up went a mile on it it quit running I called them and took it back to them and they said it was the solenoid they replaced it I had never had any problems with it until I took it to them I went back to pick it up and it was smoking they said they did a compression check on it now they are telling me it needs a new engine it has a warranty on it they are refusing to fix it because they said it has been in water and I promise it has never been in water and they also said it wasn't taking care of and it has been well taking care of I contacted the manager and the warranty department and cannot get anything done please help. Resolution Sought Fix it they said it needs a new engine I just want them to do the right thing and fix it.

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