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Bath & Body Works complaints

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7 Limited Parkway East
Reynoldsburg, OH 43068 | Get Directions

(800) 756-5005

http://www.bathandbodyworks.co...

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Total Amount in Dispute:
$4,216.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

17 complaints against Bath & Body Works closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
17	Unanswered

17 complaints against Bath & Body Works

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4/29/2024

RESPONSE: Complaint was not answered Amount in Dispute: $45.00 Amount Settled: $0.00

Customer Complaint

4/3/2024

I placed an order back on December 1, 2023. Most of my items were never delivered I have called multiple times and everyone just kept saying that my items would be shipped. I then received partial of my items and today I called them for the remainder of my items and they told me that since it's been 90 I am unable to get a refund or my items. How does a company have the right to steal money from a Consumer. I am not asking. For anything I have not paid I would like my money or my items I don't think it's fair that they kept my items and my money. Resolution Sought I would like my items or my money back.

3/20/2024

RESPONSE: Complaint was not answered Amount in Dispute: $50.00 Amount Settled: $0.00

Customer Complaint

2/23/2024

A gift card was bought in store and given to my daughter. When she went to use it the balance was zero and they said it was already used. It was not used and the scratch off pin number had not been scratched off yet. They cant tell me where it was used and told me to contact law enforcement in my city, which is a laughable response because nothing will be done. They have no security features so they just take your money and give you a card that has zero fraud protection. I have no idea how someone could use it without the physical card unless they are selling multiple cards with the same number. This is not the first time this has happened and they dont seem to care at all. I have the receipts for proof of everything. My daughter had already picked out her stuff and was so excited just to be disappointed and leave with nothing. I felt so bad. This is her favorite place to shop but having this happen to us more than once has gotten ridiculous. Previously i just took the loss because its time consuming to get it fixed but now im pissed because i contacted them and was basically told they cant do anything. Resolution Sought I want the money we put on the card, new gift card.

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