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Bath Fitter complaints

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7655 Currency Drive
Orlando, FL 32809 | Get Directions

(407) 530-3436

http://www.bathfitter.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Bath Fitter closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Bath Fitter

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1/4/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/15/2022

We signed a contract January 26, 2022, to have a bathroom remodel (an overlay) of a shower. March 25, an employee arrived and did his part which covered the walls. When asked when the shower door would be done , employee stated 2-3 weeks. We are still waiting! There explanation for each time they could not complete job has been one excuse after another! First we had to wait for the door to come in; then in March they came out but the door was wrong size. The next month or longer we waited all day and one guy shows up at 4:30 cause first guy was sick and did not call in! He was to do the job, when he went to get walls & door, they were not in his truck! This last time, their truck broke down! We cannot understand why we can't get our shower walls & shower door installed. These reasons are not justifiable and we have lost credibility with this company! Resolution Sought We just want the job completed. They have given us another extended date of August 26th, but we do not feel confident that it will happen!

Company Response

12/23/2022

The doors were installed on 9/1 and it's our understanding the customer is satisfied.. We have not received any further inquires from the customer.

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