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Bath Planet complaints

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4330 Hull Street, Suite 100
Indianapolis , IN 46226 | Get Directions

(317) 434-2576

http://www.bathplanet.com/loca...

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Bath Planet closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Bath Planet

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11/20/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

10/25/2022

They did not finish installing the shower in my bathroom. They damaged the bathroom tiles. My ceiling in my dining room was damaged. They didn't start their job at the date they claim they would. They said they would give me at least $100 if they didn't start the job on time they missed the job three different times they didn't show up for sometimes they were supposed to. I have pictures of the damage and you should see these pictures you would understand how I feel. They made an appointment with me to come back and look at the damage they never kept the appointment. If you have an email where I can send you pictures of the damage please let me have it thank you. Resolution Sought I want the damage to be repaired. And for them to honor their contract.

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