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Bath Planet of Chicago complaints

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1800 South Park Avenue
Streamwood, IL 60107-2943 | Get Directions

(630) 755-6648

http://www.bathplanet.com/chic...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Bath Planet of Chicago closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Bath Planet of Chicago

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10/23/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/27/2022

Signed an e-contract on May 28, 2022 to have one day tub removal and shower installation. The contract stated that completion would be 4-6 weeks. Made a deposit to get job started. July 9th a 2 man crew showed up and removed tub, installed shower and we were told that they did not have the door to complete the job. When done that day they took accurate measurements so that the door could be manufactured. That was not part of the deal. The door was to be installed same day. Upon calling Bath Planet for an explanation we got a major run around and we were told that they would fast track the manufacturing of the door and please give them 10 days - 2 weeks. Got a call from Central Illinois Glass and he confirmed measurements and told us he would have the door installed in 10 days-2 weeks. That's the last contact with anyone and still no shower door. We really needed this done quickly because my wife was diagnosed with pancreatic cancer and is undergoing chemotherapy. her doctors stated that she needed her own shower because of the body fluids could be harmful to other people in the house. Resolution Sought Finish the job.

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