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Bath Planet of Coastal Carolina complaints

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125E Wappoo Creek Drive, Unit 201 E
Leesville, SC 29412 | Get Directions

(843) 353-6581

http://www.bathplanet.com/loca...

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Total Amount in Dispute:
$4,575.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Bath Planet of Coastal Carolina closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Bath Planet of Coastal Carolina

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5/17/2022

RESPONSE: Complaint was not answered Amount in Dispute: $4,575.00 Amount Settled: $0.00

Customer Complaint

4/21/2022

I think the company is a fraud. They took my check to remodel my bathroom and never came back. They also refuse to refund my monies $4575. The man that came to my house was James McNairy he took my check on October 11th 2021. Tripp Gaskins called me January 13th 2022 to inform me a refund check is in the mail for which I never received. Resolution Sought I would like the full amount of my payment to them returned in the amount of $4575.

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