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Batteriesup complaints

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25752 W 143rd Street
Plainfield, IL 60544 | Get Directions

http://www.batteriesup.com

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Total Amount in Dispute:
$124.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Batteriesup closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Batteriesup

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7/24/2023

RESPONSE: Complaint was not answered Amount in Dispute: $123.99 Amount Settled: $0.00

Customer Complaint

6/28/2023

On June 8, I ordered three M18 replacement batteries from Batteriesup.com (shipping address: 25752 W. 143RD STREET PLAINFIELD Illinois US 60544) The transaction was charged against my VISA card on June 11. The order id from batteriesup.com is UP34598. On June 14, I was notified that order UP34598 was delivered. Unfortunately, something was delivered, but it was not what I ordered. On June 14, I sent the following email to batteriesup. You did NOT deliver the batteries I ordered. Please credit my card with the purchase price and send a RMA and shipping label so that I can return the items you sent. Batteries up replied Dear customer May I have some photos of the battery you received? Yours sincerely, https://www.batteriesup.com/ I sent them a photo but I received no reply. On June 15, I sent another email stating that I expected instructions on how to return the product, that I expect my credit card to be credited, and that I will get the product elsewhere. The company responded with return instructions that included me paying shipping for a product I didn't order. I responded that I wanted a prepaid shipping label sent to me and reiterated that I did not want their product because I got it from another vendor. I have received no response so I sent another email repeating what I wanted. It is now June 26th and I have had no further communication from batteriesup. They have my money but I don't have the product that I ordered. Hence, they have stolen Resolution Sought I would like A) a prepaid label to return the incorrect batteries and B) a refund of my $123.99 credited to my VISA card (or any other form of refund)

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