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Baxtor Credit Union complaints

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340 North Milwaukee Avenue
Vernon HIlls , IL 60061 | Get Directions

(800) 388-7000

https://help.bcu.org/s/article...

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Total Amount in Dispute:
$511.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Baxtor Credit Union closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Baxtor Credit Union

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5/27/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $511.00 Amount Settled: $0.00

Customer Complaint

4/9/2025

I purchased a can @ HONDA Drealship but finance by Baxtor Credit Union . In 2021 .I continue get force place Insurance my note by Baxtor Credit union. I haver CAR insurance with American Alliance which ended March 2025. AMERICAN ALLIANCE WANTED TO RENEW FOR $500.00 month so told them it was affordable for me so I go progressive Ins which was affordable now Baxtor credit union want to increase my monthly $696.00 a month for monthly payment from original contact payment $511.12 . So I need help I read contact my understanding I don't seer that in my contract so when I tried to make my payment Baxtor refused to take my payment for March of 2025 .for amount $ 511.12 so related to matter. II do hope I can get a call back in regarding this matter. Ms Pearson. Thank you , Hope to hear from u soon , Again thank yo Resolution Sought Hope to be able for Baxtor Credit to be reasonable about payment as My understanding that agreement Of pymt put my payment per the contract of $511.12 Per contract and my understanding of payment of contract.

Company Response

5/15/2025

We have received a complaint in which the member states that after changing insurance companies for her BCU auto loan, we increased the monthly payment. The member also claims that we refused to accept partial payment for this loan. In reviewing the loan account, we found that on 4/08/2025, the member called State National, our insurance partner, and was advised of several insurance lapses, On 4/09/2025, upon receiving documentation showing coverage by Progressive Insurance, a partial refund was made to the loan account, which resulted in a decrease in the member's monthly payment. However, as of 04/10/2025, State National informed us that the Progressive insurance policy had been canceled. Additionally, we reviewed the members' interactions with our Collections team. On 4/26/2025, our team called Ms. Pearson and informed her that the loan was past due, as the last registered payment was dated 3/30/2025. During this call, the member arranged to pay the past-due amount on 4/30/2025, which our team accepted The member made no mention of needing a lesser amount for this arrangement, and we did not refuse to take partial payment for the loan. We encourage the member to submit proof of insurance, which includes collision coverage, a deductible of $1,000 or less, and listing BCU as the lien holder, as soon as a possible, to avoid having Collateral Protection Insurance added to the loan again. We appreciate the member bring this matter to our attention and the opportunity to research further.

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