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Bay Property Management Group complaints

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1114 St Paul Street Suite 1A
Baltimore, MD 21202 | Get Directions

(443) 708-4698

http://www.baymgmtgroup.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Bay Property Management Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Bay Property Management Group

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5/7/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/11/2024

I am writing to bring to your attention the appalling mistreatment and neglect that I have experienced as a tenant at one of Bay Management Group-Laurel's properties. Despite multiple requests, the management company has consistently failed to address essential maintenance issues, refused pest control services, and now, for the second day, I am without water due to a persistent leak on the property. The maintenance company contracted by Bay Management Group-Laurel has displayed unprofessional behavior and evasiveness when approached about resolving the water supply issue. Their lack of urgency and transparency in dealing with this matter is unacceptable and has caused considerable inconvenience and distress. As a responsible tenant, I have fulfilled my obligations, and it is disheartening to be subjected to such negligence and poor service. I implore the Better Business Bureau to investigate this matter thoroughly and ensure that appropriate action is taken to rectify these ongoing issues promptly. I appreciate your attention to this urgent matter and look forward to a swift resolution. Resolution Sought The company be addressed about how they treat their tenants.

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