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Bay Street Financial Group complaints

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704 Mateo Street
Los Angeles, CA 90021 | Get Directions

(877) 851-3066

https://baystreetfinancialgrou...

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Total Amount in Dispute:
$583.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Bay Street Financial Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Bay Street Financial Group

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8/30/2022

RESPONSE: Complaint was not answered Amount in Dispute: $583.00 Amount Settled: $0.00

Customer Complaint

8/4/2022

I was approved for a loan of $5,000 on the condition that I make 3 months deposit paying the first three installment payments on the loan. I was not told I had to send the payment by Moneygram or money order. Justin Walker said it would come out of my bank account and two hours later,the $5,000 would be deposited in my account. I went through the process and agreed to the contract not knowing or being told the scheme and scam of getting the cash from me up front and adter receiving the cash tells me I wasn't approved plus refusing to give me the cash back the same day I was denied saying they r ed fund once a month and I have to wait until the end of the month when I need my money pay bills,buy gas and food. I explained i am a widow trying to survive and I need my funds back the same day just like I fell for the scam to send them the money through money gram. Resolution Sought I want $583 refunded immediately before the end of this first week of August,2022.

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