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Baymont by Wyndham Easley/Greenville complaints

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211 Dayton School Road
Easley, SC 29642-1410 | Get Directions

(864) 306-9000

https://www.wyndhamhotels.com/...

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Total Amount in Dispute:
$95.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Baymont by Wyndham Easley/Greenville closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Baymont by Wyndham Easley/Greenville

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6/18/2024

RESPONSE: Complaint was not answered Amount in Dispute: $94.60 Amount Settled: $0.00

Customer Complaint

5/23/2024

On may 9th I was without power due to a bad storm so I proceeded this day to get a hotel due to the power was not scheduled to come back on that day. This hotel had the availability, get there to check in and end up being switched to 4 rooms, they were not cleaned properly by housekeeping, 2 were leaking one the tv messed up and one had stopped up toilet with waste in it (#2) the manager on duty ensured a refund but I needed to go through Expedia because I booked from their site. I did but the hotel never would confirm. I spoke with Aaron which is very rude and also a Martha who was nice but at the time she could not assist she was leaving for the day. I've sent emails I have proof of. No response back Expedia has tried on multiple occasions no response I call myself they say waiting for the big manager to approve it but it has been over 10 days now. I can see if this was just I cancelled but the hotel couldn't provide me with another room so I'm not sure how I'm paying the price. Resolution Sought Refund my money

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