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Bayside Nissan complaints

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2542 Riva Road
Annapolis, MD 21401 | Get Directions

(410) 224-0707

http://www.baysidenissan.com

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Total Amount in Dispute:
$47,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Bayside Nissan closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Bayside Nissan

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12/19/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $47,000.00 Amount Settled: $0.00

Customer Complaint

11/18/2022

I bought a brand-new car from Nissan Bayside, in Annapolis and the next day I called the dealership back because I have several complaints about the car mechanically. A tear in the interior was, some scratches on a car the sensors, not working. The back speaker goes in and out. They picked it up and have had my car for over a month and a half trying to repair everything on a brand new car. I have a complained to Nissan, Acceptance customer support and their consumer affairs services and they are giving me the runaround. I need to report this as soon as possible. I'm paying a car note on a car that I do not have and I brought it brand new from Bayside Nissan. Resolution Sought Give me another car.

Company Response

12/7/2022

The client purchased a new vehicle earlier this year and had some cosmetic concerns that need to be addressed. She had not returned to have them resolved in the 30 day window, but the sales department still honored the work to be done and paid for by the dealership. Upon dropping the vehicle off, she added mechanical concerns and those were addressed and resolved (as no issues were found). The client came to pick the vehicle up before Thanksgiving, and at that time she added more cosmetic issues to be resolved by the sales department. The sales team authorized the work to be completed, but with the holiday it was going to take longer and the client was aware. The client is currently in her vehicle and issues were resolved. She was also provided alternate transportation while her complaints were addressed.

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