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Be Nails complaints

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28632 Telegraph Road
Southfield , MI 48034 | Get Directions

(248) 223-1277

https://benailssouthfield.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Be Nails closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Be Nails

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8/8/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/12/2023

Terrible service!!! The polish must have been old. I went back to the salon 3 hours after getting it done because the color started changing. I sat with the owner and he tried to tell me it was my fault. I pointed out that my toes had even started to change. I asked to have it redone. He told me to pick a new color. I said the polish might be old. He told me to "shut up and didn't want to hear my mouth." I asked for a different servicer as I wanted my nails redone like the policy stated on the wall. They tried to put polish on top of the bad color to repair it. This was a horrible experience. Resolution Sought Based on the wall policy I pointed out I was able to get my nails redone but this is unacceptable for any business I'm the community

Company Response

7/27/2023

Company states: The polish we used was not old. She came back after 3 hours and complained about a color and required another person to service her. We fulfilled her request by providing her without extra fees. We did not tell her "shut up and didn't want to hear my mouth" We believe that we have already done what we should have done.

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