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Beachside Village Resort complaints

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45 Surf Drive
Falmouth, MA 02540 | Get Directions

(508) 548-3975

https://www.beachsidevillagere...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Beachside Village Resort closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Beachside Village Resort

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1/6/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/11/2025

We have been in discussion with VRI and the resorts General Manager for almost two years and the same information that was given then is being given now. We feel as though they are intentionally delaying a resolution so that we continue to pay year after year. We have kept our account in good standing as requested to enter the deedback program, but at this time, they have provided no communication and no sense of urgency to assist. We are not sure who or where to turn and are hopeful that your organization is able to assist. Thank you. Resolution Sought Contract cancellation.

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