Beacon Debt Solutions, Inc. complaints

Complaint Experience

N/A

BCA's Summary and Analysis:

Complainants allege misrepresentation of services and unfulfilled contracts. Customers complain the company withdrew monthly amounts from their accounts but failed to contact creditors negotiate debts or provide assistance. Complainants allege when they request cancellation the company verbally agrees to make partial refunds of half the amount they paid in but retains the remaining funds as a non refundable advance service fee. Some report that to date they have not received their promised refunds that the company has blocked their telephone calls and refuses to communicate with them to resolve problems. Most clients allege their credit histories were considerably worse after using the company's services. ~~The company responds in some cases by agreeing to issue partial refunds and by reminding clients that the 11 page agreement they signed with the company states the company may keep a percentage of the money paid as a service fee upon cancellation. Some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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