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Beacon Management complaints

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24700 West 12 Mile Road
Southfield, MI 48034 | Get Directions

(248) 799-9151

http://www.beaconmanagement.co...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Beacon Management closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Beacon Management

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4/10/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/14/2024

I have been a tenant of the Lakes for 2. Months on the 13th of February. I've received nothing but incompetent service. Since day One my apartment was not ready. Again, since day one I've had multiple issues with this property including molding, floods, leaking toilets and ceilings, front door broken etc. It took close to two months for anything to be done. I haven't be able to utilize any amenities in this unity since moving in. Stove not working, dishwasher broken, dryer broken also Including having to wash my dishes with distilled water I have to outside from the store, due to the water being foggy/dirty straight out the sink. Dishwasher causing floods destroying my living room/ dinning room rugs. I've had a leak from the ceiling in the main bathroom they came and tore a hole in the ceiling and stated they would be back within 2 days to complete the job it's been 3 weeks as of today and I still have a hole in the ceiling and haven't been able to utilize the bathroom. I've been very patient with the staff of the lakes however, they have no since of care for their tenants . I have now spoken to even regional staff and they most they can do is offer me $200 off my original rent. $200? I've spent more in these two months of eating out to feed my kids due to the kitchen not being fully functional. This in no way compensation for the hell I've been through. Although They offered to move me in the same grade apartment whenever there is one, nothing has been done. Resolution Sought I would love for them compensate my rent for 2 months along with upgrading my apartment at no additional cost.

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