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Beaufort-Jasper Water & Sewer Authority complaints

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6 Snake Road
Okatie, SC 29909 | Get Directions

(843) 987-9200

http://www.bjwsa.org

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Beaufort-Jasper Water & Sewer Authority closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Beaufort-Jasper Water & Sewer Authority

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4/20/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/13/2025

This company removed my water meter after my home was demolished in January '25. I was told before disconnecting that to restore service it would be a $25 reconnecting fee; however, this turned into them wanting me to pay $12,000 to tap into sewage. I've have the option of keeping and using septic tank with the approval of the health department, but this company informed me that I would still be paying monthly for something that I'm not tapping into. They mentioned something about needing gravity... but gravity was fine for 30 years with my septic tank which is being upgraded, and I'm complaining about paying for services I'm not using. Resolution Sought This business to return my water meter, restore services at $25 reconnection fee, and not charge me for s service I will not be using.

Company Response

4/7/2025

Please note that Ms. Seyle has obtained an attorney to act on her behalf, but I can provide some details surrounding the account. Ms. Seyle requested BJWSA end her water service effective 01/06/25. We completed the work as requested by initially locking the meter. Her contractor damaged the meter and caused a leak at the location. The meter could no longer be secured and was therefore pulled to avoid further damage or leaks. We have invited Ms. Seyle to apply for our Thad Coleman fund. If she is approved for the fund, it would pay 80 of the cost to tie into the sewer. She was sent the application and information April 2, 2025. Thank you,

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