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Beau's Home Remodeling complaints

1325 Roods Lake Road
Lapeer, MI 48446
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(586) 925-2458

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Total Amount in Dispute:
$12,500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

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Complaint Closing Statistics

1 complaints against Beau's Home Remodeling closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
1 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against Beau's Home Remodeling

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11/1/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $12,500.00 Amount Settled: $0.00

Customer Complaint

10/26/2021

I signed a contract on August 30th for $29,619.50 For updates on new house including a new driveway, concrete patio, laminate flooring (labor only) kitchen in basement (labor only), two exterior doors (labor only), Gutter work, French drains dug, and trees removed, and little odds and ends.The agreement was half down and the other half when all jobs are complete so I gave him $15000 down dollars down 6 weeks in to the job he wasn't even a quarter done ask for $3000 for payroll and promised he would put a rush on my jobs. I gave him the money then he demanded 5500 more to lay the concrete patio and demanded 8000 which was remaining balance to do the driveway But still had over $5000 in unfinished jobs finish jobs and a bunch of interior in complete jobs. When I told him he wasn't getting any more money he told me he wasn't pouring the concrete the concrete I told him That was not per our agreement what did he do with my $17500 that he already has that was supposed to be put up for my concrete and the balance paid when all jobs complete he said if I didn't pay him the money he was not going to pour my concrete great I said I was going to Sue him he said go ahead we're done talking. Didn't once offer to fix the problem. And also I have about 30 rhinestone shirt stolen and a bunch of liquor that was drank and the empty bottles put back in the cabinet while they were here and they were the only contractors here. Resolution Sought I would like to see $12500 of my money returned to me for incomplete jobs that we're already paid for. He only put about $5000 worth of work done, several jobs started in the house and not one job has been completed. I have crooked doors that were never fixed flooring that was never finished and a basement kitchen that was added on later still incomplete that I paid for.

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Company Response

10/28/2021

Company states; I would like to point out the false accusations first. 1. I don't drink and myself nor any of my guys would ever steel from a customer. We never drank/ stole any alcohol or shirts. This had been a problem from the customer from the beginning. The constant harassment and lies. Inside work has been completed besides a couple pieces of transition strips and light plumbing. She had added multiple items she wanted done to her house after a contract had been signed and was not charged for extra work. She paid an additional $2,500.00 not $3,000.00 because the job was taking longer due to her adding work, shifting the flooring before we were done installing causing us to re-do the flooring a couple times, the constant micro managing instead of letting us complete the work she hired us for. As far as requesting she pay the back patio bill the day before pour, that is true. I requested it after multiple times the customer informed me she was broke. Had she let us do our job this week, the inside work would have been completed and her concrete would have been poured by Saturday 10-30-2021. She has since then spreaded her lies on social meeting via Facebook and my business page and I'm currently in the process of filing a lawsuit against her for Defamation of character. I have all documents, receipts, witnesses, conversations saved and ready to present at court. Settlement portion Pending court

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Customer Rebuttal

10/29/2021

Beau' s were only ones in my home.I have 7 empty liquor bottles along with $2800 in clothing & misc. missing over $26K in jobs still remain & on Oct 5, he asked for 3K advance 2 make payroll due 2 his business acct. O.D. I Zelled him $2500. Now, he had $17,500 of my money. I told James I called Protocon Concrete & I will pay 4 concrete when truck arrives at my home then he will get the final payment when All jobs were complete. I have texts of conversation (he still had to fix 2 doors not installed right, kit. plumbing, heat duct, countertop, caulking, trim work not finished) also 3 French drains dug, 50 ft gutter installed, gutters pinned, fix egress window/custom bench, chimney cap, repair deck wood & do concrete, & I would make final payment after all work done. Never said I didn't have his money. He was afraid I'd die cuz I had a blood clot from car accident. As far as flooring, he admitted 2 me & my husband walls off 1/2 in. so they had 2 adj. flooring, painting was done prior 2 flooring being laid. I have time stamped pics. & basement kitchen & rotted deck boards were added 2 weeks into jobs totalling $1120 not $2500 as he stated & still GAVE ME NO CONTRACT I have pics.

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Company Final Response

10/29/2021

My company was not the only contractors in the customers home. She had 2 electrician contractors, plumbing and flooring contractors for the stairs in her home as well. I am not a thief and I do not employ thieves. I have witnesses to the conversations we have had regarding the customer telling me she was broke and was going to have trouble paying. I have text messages between us saying she might have a blood clot and me telling her at that time I was more concerned for her safety. Not the money. The customer also continues to trash my name on false accusations over social media and business related sites. I have never come across this before where a customer says they can't pay there final bill, refuse to pay, harass or be displeased with my work. She has stated on numerous occations that I do amazing work. I have never received a bad review from any of my previous customers. I feel it's in my best interest to go to court and resolve these issues there.

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