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Beautiful Nails Spa complaints

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109 Marketplace Drive
Hampton, VA 23666 | Get Directions

(757) 833-4004

http://www.beautifulnailshampt...

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Total Amount in Dispute:
$10.00

Total Amount Settled:
$10.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Beautiful Nails Spa closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Beautiful Nails Spa

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2/16/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $10.00 Amount Settled: $10.00

Customer Complaint

1/26/2022

On January the 20th I went into the shop to get my nails done a pedicure and my eyebrows done. I had no complaints on my pedicure and nail set however when getting my eyebrows done after getting them done. Every where I had the wax place around my eyebrows and between my eyebrows where they pulled his strips it was red I looked in the mirror and noticed it but went on thinking that it's just red because they just pulled a strips off my eyebrows from waxing next day notice my eyebrows in those areas are still really red and now it's starting to scar on the 22nd is starting to healing scalp by the 23rd it's scabbed in red here are my pictures hopefully I can post and my mini recording hopefully that can post I would not suggest going back there because when I went and talked to the manager Miss Zee Stuart to explain that my eyebrows were burnt and scarring from services with my receipt and she noticed that another lady did my nails name Nancy and so when I asked her how she could accommodate me for this she went on to tell me about somebody else eyebrows that got burnt there doing their services and how they could treat it but that had nothing to do with me however I asked for an accommodation of maybe a free nail said she stated no then I asked for my $10 back she stated no poor service for professionalism Resolution Sought I would like my $10 and pain and suffering for scars

Company Response

2/4/2022

Company states; The day, Mrs. McCall, had her service preformed on 1/20/2022, at the end she didn't mention any issues or complaints, Mrs. McCall came back 3 days later, and was demanding money or a full set manicue and a pedicure for free, my wife Duy Stewart Co-Owner of Beautiful Nails Spa, informed Mrs. McCall, that the sub contractor that preformed the services to Mrs. McCall did nothing wrong, and Mrs McCall should had notified us sooner, we don't know if she contributed to her said issues, it could be a preexisting condition, the use of make up or make up cleaners, soaps, that could have contributed to her issues, and if was serious enough for her to seek medical attention and or advise, and to give some type of proof that this was in fact caused or related by any service or products that we provided her. But in good faith and professionalism, we will refund her $10 for her waxing, and this is in No way to be confused or consider an admission of quilt on our part, she can pick this up at our shop, at her convenience. Mrs. McCall also stated in her complaint that she had No complaints on her manicure and pedicure. We offered her the $10 the day she came in, she denied it along with seeking medical attention or advise, that we have witness to. Sidney Stewart - Owner of Beautiful Nails Spa

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