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Beauty Forever complaints

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9820 Bell Ranch Drive, #101
Santa Fe Springs, CA 90670 | Get Directions

(626) 248-7420

http://www.beautyforever.com

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Total Amount in Dispute:
$236.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Beauty Forever closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Beauty Forever

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7/18/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $167.73 Amount Settled: $0.00

Customer Complaint

5/27/2022

My package was delivered to someone's front door. I sent my stuff to my PO Box and when I found out UPS sent it somewhere else they tell me they don't ship to PO Box. But Beauty Forever Hair accepted my address. I feel like they should notify on the website that they don't except PO Box addresses. But they didn't and customer service from Beauty forever was very unprofessional she kept talking over me and hung the phone up when I asked for her name. Before we got on the phone no one had been answering all day long! I need my refund but they refuse to do so until UPS is done with the investigation which is gonna take a week and a hair appointment before that. This is for my birthday and was my first time purchasing from them. I'm very disappointed! Resolution Sought I need my full refund back! I paid 167.73 for this hair.

Company Response

6/23/2022

We have contacted the customer to resolve this problem. The customer said she or he do not receive the package, we have contacted shipping company to make an investigation and waiting for the results, We will help the customer to handle it once we get the updates, hope you understand. Thank you for contacting us, we have got your request, and your case number is 284681, we have the aftersale team to contact you via email .please kindly wait for some time ,normally we will get you within 24hours

Customer Rebuttal

7/6/2022

Hi, it's been 2 months since my hair got lost and UPS did there part with sending the refund check to the hair company since they did loose it! But the hair company didn't give me my refund and UPS said they sent it out June 16th and ended investigation on my hair June 3rd. Still nothing from the hair company. I just want my money back.

10/20/2021

RESPONSE: Complaint was not answered Amount in Dispute: $68.55 Amount Settled: $0.00

Customer Complaint

9/24/2021

I ordered a product at the beginning of September. I received the product, tried it on once, but didn't like it and contacted the merchant to see how to go about returning it. I paid $20 for return shipping. The merchant has no return information on their website so I had to go back and forth through email. I attached pictures on to my claim on their website before I returned the product also to prove that it was unaltered. I waited 7 days for the merchant to get back to me after I continuously contacted them through email and confirmed that ups had delivered the product back to them. I provided the seller with the tracking number and everything. They stalled and then today, quite abruptly I received an emailed response saying that I'm not receiving my due to me altering the product which isn't true. I never wore it. Now they aren't responding to my emails. It's a fraudulent company that says they're based in the United States but they aren't. They send products that look nothing like the pictures, make the customer pay for return shipping, and once they receive the product, say the product was altered so they can keep the product and the money. It's very frustrating. I work three jobs and I barely get to do things for myself. So I really need my money back. Resolution Sought Return my money and the amount it was to ship the product

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