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Beauty Town complaints

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2803 West Girard Avenue
Philadelphia, PA 19130 | Get Directions

(215) 232-1242

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Total Amount in Dispute:
$40.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Beauty Town closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Beauty Town

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4/11/2024

RESPONSE: Complaint was not answered Amount in Dispute: $40.00 Amount Settled: $0.00

Customer Complaint

3/18/2024

I want to purchase here to do my hair when I put the hair I didn't know nothing was wrong with it when I got home the hair was rotten I tried to return it to the store and they said that I couldn't return it and I had to get a store credit for the hair even a hair that I replaced was rotten dry rotted and I can't use it the store will not help me resolve the problem. They're selling unsafe unusable hair products to the public and we need just need to store to stop doing that and they're selling fake and unusable things to the public. Resolution Sought I just wanted my money back.

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