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Beba Happy Tails complaints

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111-25 Roosevelt Avenue
Corona , NY 11368 | Get Directions

(718) 699-8479

https://beba-happy-tails.busin...

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Total Amount in Dispute:
$120.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Beba Happy Tails closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Beba Happy Tails

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8/14/2023

RESPONSE: Complaint was not answered Amount in Dispute: $120.00 Amount Settled: $0.00

Customer Complaint

7/19/2023

On Saturday, my dog Annie (golden retriever ) was taken to a groomer located 111-25 Roosevelt Avenue Corona NY 11368. I asked for a short hair cut and the person Marlene (groomer) bald my dog. Since my dog has been home she is refusing to eat or drink. She is not herself since she came back . Resolution Sought I need to hold them accountable and give a refund. And search if this place is licensed to groom dogs

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