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BeBellsly complaints

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8345 Nw 66 Steet #D7935
Miami , FL 33166-2696 | Get Directions

(305) 925-5768

http://www.bebellsly.com

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Total Amount in Dispute:
$45.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against BeBellsly closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against BeBellsly

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7/17/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $44.90 Amount Settled: $0.00

Customer Complaint

7/1/2022

I placed an order with this company on Jun 21, 2022, 6:50 PM. I received an email that shows my tracking number on Jun 24, 2022, 2:52 AM but it show this: Label Created, not yet in system. I have tried to contact them without luck both by email and phone. Can you please help me? Resolution Sought I either want my money refunded or the items that I paid for.

Company Response

7/4/2022

We're sorry, your WuShade® Universal Car Window Screen is delayed. We believe in transparency and honesty—that includes when we've messed up. Your item has been delayed due to a sudden high volume of orders since this product is one of our best sellers, but rest assured we will be providing you with all the support you need to keep track of your package as it is moved along. We understand how important every order is to our customers. With a 99.97 on-time delivery rate, we can say that this is not how we usually do business. Will you forgive us? Perhaps we can entice you with 25 off your next order? DISCOUNT CODE : SORRY25 I hope that we can keep you as a customer. Please let me know your thoughts, and I will do everything in my power to make it right.

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