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Bed Bath & Beyond complaints

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3739 William Penn Hwy
Monroeville, PA 15146-2125 | Get Directions

(412) 372-7226

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Bed Bath & Beyond closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Bed Bath & Beyond

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12/23/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/29/2021

I ordered an item an needed to return. I went to store and the girl working Friday November 26th around 5 to 7pm she was too busy talking on phone taking to her Co workers about food such as pizza andChick Fila to assist me properly. I called corporate to assist with my return they directed me to store to speak with manager Ted who was beyond rude and unhelpful and did nothing to correct his employees mistake in refunding me my money on my method of payment. I have receipts and my order number .I did not drive in not good weather after I was told to go to store by Customer Service after 2 hours on the phone to be made a fool of after stating to go and manager will resolve the situation for him to stand there and talk to me as if i wasa young child. Resolution Sought I want my money returned on my method of payment. These employees need further training on assisting customers with returns and dealing with attitudes with employees is unnecessary.

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