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Bedrock Management Services LLC complaints

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630 Woodward Avenue
Detroit, MI 48226 | Get Directions

(313) 961-9477

https://www.bedrockdetroit.com...

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Total Amount in Dispute:
$84.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Bedrock Management Services LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Bedrock Management Services LLC

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1/2/2024

RESPONSE: Complaint was not answered Amount in Dispute: $84.00 Amount Settled: $0.00

Customer Complaint

12/7/2023

When I pulled into the Z Deck Garage (Metropolis) to go to work (this is right downtown Detroit so parking is scant. I have to park somewhere to go to work.) there was an event sign that said $40, which sucked but it was very busy downtown that day and I had no choice. I'm usually charged a flat price no matter how long I stay in the garage. I've been at work for 14-16 hours sometimes and I only get charged one amount (usually either 10.99 or 26 and some odd change) When I pulled out of the lot, I was charged double the event price which has never happened before. There is no signage and I did not expect to be charged twice since this has literally never happened in the past (able to provide receipts with time stamps). I generally feel like they price gauge people as is on event days but to be charged twice the amount listed without any heads up is messed up. That's like, half of what I make in a day sometimes. I need to pay rent and buy groceries and people need to work at the restaurant so this cannot be acceptable and happening. I will pay the $40 displayed because I agreed to that when I pulled in but I have never had to pay twice the amount and I absolutely should not have to. I found it convenient that is happened on that day. Resolution Sought Honestly, I feel like I should be fully refunded for the day because of the shady activity but at minimum I want the extra $40 they charged me refunded to me.

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