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Beech Mountain Resort Inc complaints

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PO Box 1118
Banner Elk, NC 28604-1118 | Get Directions

(828) 387-2011

https://www.beechmountainresor...

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Total Amount in Dispute:
$106.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Beech Mountain Resort Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Beech Mountain Resort Inc

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2/14/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $106.00 Amount Settled: $0.00

Customer Complaint

12/28/2023

The company failed to issue a refund for my ski ticket and gear rental despite conditions making it unsafe to ski and road closures making it impossible to drive to the mountain. Resolution Sought Issue a full refund

Company Response

2/2/2024

Beech Mountain Resort Lift Tickets Written Cancellation Policy: All purchases are final and cannot be canceled, refunded, changed, or transferred. We do not guarantee snow conditions, weather conditions, or open terrain. Your credit card account will be charged for the total amount of your purchase, regardless of whether or not the purchased ticket(s) is/are used. Credit will not be given for any unused purchases and unused tickets cannot be used towards future purchases. *This policy is on our website and is listed 2x while making an online purchase. The customer must check the box agreeing to the terms and conditions. *Ms Bell made her purchase online on 11/15/23 for 12/26/23. She agreed to all terms and conditions. *Policy is also on the confirmation email once the purchased is made. * The policy is also on the backside of the RFID ticket. *Roads to ski resorts are never closed. They may shut down momentarily to take care of a traffic incident but never close. *All of our terrain is assessed each morning by ski patrol and risk management. Terrian that is deemed safe is opened per the NC Skier's Safety Act. The terrain is monitored continually while we are open by patrol. *We were open and operational the entire day of 12/26/23. *Ms Bell also filled a complaint with the BBB on 12/27/2023 and we were found to be in the right on 12/28/23 and the case was closed.

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