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Beep Auto complaints

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5755 Granger Road, Suite 777
Independence, OH 44131 | Get Directions

(330) 286-9887

http://beepauto.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Beep Auto closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Beep Auto

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5/5/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/11/2022

We purchased a 2015 dodge dart from them. We signed all the documents, I have proof, we received the vehicle mention above, now they are saying they have to back out because they can't get the deal fixed. We paid our $500 down payment and a 2002 monte Carlo as a trade in. They took ownership of the monte Carlo and we have positions of the 2015 dart. Now as of 04/10/2022 we have to undo all everything. If I as a customer cannot back out of the contract after 30 days then Beep should not be able to do it either. Resolution Sought I feel I should be able to keep the car, or compounds for all the stress

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