BELK complaints

I purchased a diamond necklace during the month of May. On June 5th, the SSA DIA ILLU Neck, was returned to the store because the claps came loose as I was traversing through my house and fell on the floor. Upon returning to the store, the employee requested a copy of my original receipt and explained that I needed to turn it in so that the jewelry could be sent off for repair. The jewelry was mailed off and returned within 4 weeks timeframe. I wore the jewelry on two different occasions before the jewelry fell off my neck once, again. The jewelry was returned to the store a second time and I was provided with a return date of 7/10/24; the second time it was returned the Belk customer service employee attempted to assure me the necklace was repaired and offered to place it around my neck. When she attempted to open the clasp, it was locked & she was unable to open the clasp therefore she returned it for repair the second time. I received a phone call from Belk, the jewelry would be returned on 9/6 before my cruise on 9/12, but it did not return until 9/16. On 9/18, I went to the store & notified the employee, I was disappointed regarding the quality, the time expended returning to the store and the repair disruption that I no longer wanted to necklace. I was thereby informed that now that we have gone past the 90 day point the only compensation I was entitled to was a store credit only; although the jewelry was in the shop primarily due to repair. Resolution Sought I would like a full refund because I am so very disappointed that I was unable to wear it as it was a special gift representative of several special occasions. I wanted to wear the necklace too. The jewelry was in the repair shop longer than it was in my personal possession. I am disappointed at Belk's response to this situation.

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I had made a couple purchases with the company. My original transaction was paid partially with a $50 gift card. I ended up exchanging one of the items with my credit to the store for item return $31.80. I used that credit towards an item that cost $85 with the credit towards store I laid an extra $55 on my debit card. When I went to return item they would only give me $21 back on debit card and would put $69 on store credit. I explained that it didn't make sense showing my receipt that the giftcard is now more than my original gift card. The employees agreed but said they couldn't do anything. Resolution Sought I want the $55 back to me on debit and I'm fine with $31 on store credit. This is what should have been done in the first place.

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