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Bell Auto Body complaints

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509 North Redbud Avenue
Broken Arrow, OK 74012 | Get Directions

(918) 258-9780

http://www.bellautobody.net

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Bell Auto Body closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Bell Auto Body

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2/7/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/12/2024

I dropped off my car for some front end repairs on 11/14. Bell Auto Body continues to lie about the completion date and give excuses regarding why it's not complete yet. - Weeks 1-3 - Sent them the insurance estimate and dropped off my car on 11/14. It sat there for 3 weeks with no work done because, "well, it wasn't checked in correctly and we've had people out on vacation". They never called me OR the insurance. - Week 4 - They finally ordered parts, saying, "I don't know what happened, but we lost the estimate." (They have since changed their story, saying they never got it in the first place) - Week 5 - "Parts came in, but we're backed up in paint right now." - Week 6 - "we had a couple dealership cars come in that're really hot, so yours should go in as soon as those come out of paint." - Week 7 - "parts are out of paint, we just need to install them. But these clips can break sometimes, so it could be Monday (1/8) at the latest." - Week 8 - They stopped answering their phone, so my wife stopped by on her way home for pictures. They had lied about why it was taking so long. They had damaged a door during repairs and tried to cover it up without telling me. Tuesday, 1/16, will mark 9 weeks that they've had my vehicle with no reliable completion date in sight. I don't know what to do to get my car back Resolution Sought Ultimately, I just need my car back. Bell continues to lie and delay, with no end in sight. I'm strongly considering legal action, because the continued delays are causing problems and complications in other areas of my life.

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