Complaints for Bella Beads in East Irvine, CA

P.O. Box 249
East Irvine, CA 92650 | Get Directions

(714) 730-6755

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Of the complaints we have received against this company, in at least some cases, the complaint allegations are very serious.

Most complainants allege the company fails to send kits. Others allege the kits are incomplete, failure to provide refunds when orders are cancelled, and poor customer service.

The company responds to some complaints by sending kits, providing explanations of company policy, or by issuing full or partial refunds. The company states that the kits are mailed within eight days per processing and shipping time is indicated on the order form. In other cases, the company responds by requesting proof of payment, or the return of the kit prior to issuing a refund.

Complaint Closing Statistics

0 complaints against Bella Beads closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Bella Beads complaints