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Bella Foundry Row Nail Salon and Spa complaints

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10150 Reisterstown Road Suite G20
Owings Mills, MD 21117 | Get Directions

(410) 902-1099

https://bellafoundryrow.com/

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Total Amount in Dispute:
$118.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Bella Foundry Row Nail Salon and Spa closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Bella Foundry Row Nail Salon and Spa

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5/1/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $118.00 Amount Settled: $0.00

Customer Complaint

2/25/2022

I had a scheduled appointment and the manager never indicated upon arrival that he wants you to go to someone else. I get my nails the same just different color I made my appointment and she said afterwards ryan the tech doesn't want to do your nails. She was not nice. So I said you are lying to me if ryan didn't want to do my nails as a independent contractor he should have not proceed and I would not use them. I waited an hour she had told me to come at 345 because he had cancellation. I believe it was bias and I'm 70 years old and felt it was because the other tech needed business I asked for ownee name she said Ken. He said she stated I insulted her but I didn't. I never talk with nail tech and was pleased with how he does them. I believe it's Mandy the manager with the problem. Also it's always nasty at his area. But he is good at his job. That's why she stated he said to see someone else. He never indicated that to me. Resolution Sought A total refund and for a new manager with customer service experience treats others with dignity and respect

Company Response

4/19/2022

Company's letter states: Everything was fine with the service but Ryan the tech refused to take her appointment onward. There is nothing we can do about that. We did suggest other tech who has similar styles but she turned sour and start insulting the front desk staff. There could be no refund for service that has been rendered with no issue.

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