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Bella Memorials complaints

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989 Burnham Avenue
Calumet City, IL 60409 | Get Directions

(708) 862-9450

https://bella-memorials.busine...

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Total Amount in Dispute:
$1,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Bella Memorials closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Bella Memorials

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10/19/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

9/25/2023

I bought a Head Stone for my Husband Grave from Able Galvan. I purchased it in 2022. I was told he couldn't it down until 2023 I was told by Mr. Galvan. I said ok because the ground was to hard. I asked if it could be put down before my Husband Birthday which is in August. I went to the business and paid him he said it would be ready by then. I talked to Mr.Galvan in May of 2023 he said the stone was ready I did see it and also asked him if it would be down by 8/27/23 he said oh sure. I went to Cemetery by 8/23/23.No stone .I was so upset because our Grandkids and great Great grand kids was going to buy 97 balloons and release them. I felt horrible that this person lied. I want my money's back. Resolution Sought I would like to have my money back in a hurry I would like my money back I think he owes me interest because he didn't do what he said he was going to do.

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