Find a reputable business?

Complaints and Resolutions

Bella Pizza complaints

Read Complaints File Complaint View Full Report

5740 Pickwick Road
Centreville, VA 20121 | Get Directions

(703) 502-8888

http://www.bellapizzava.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$24.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Bella Pizza closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Bella Pizza

Sort by

9/7/2021

RESPONSE: Complaint was not answered Amount in Dispute: $24.11 Amount Settled: $0.00

Customer Complaint

8/12/2021

I ordered from them on August 9, 2021. We ordered a cheese burger and a BLT wrap with cheese. When we received our order. The BLT was dripping with water and the bacon was not cooked. I called them to complain and was told that I could get another one or they would refund my money. I opted to have my money refunded. I have not received my refund. Every time we order from there it is always an issue. You order a salad or spaghetti and they never put any utensils in there to eat it. We are not home we are at the firehouse so we have no access to utinsels or napkins. Which they didn't have in my last order not any of my past orders Resolution Sought Full refund

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile