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Belle Tire complaints

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750 Illinois Route 59
Aurora, IL 60504 | Get Directions

(630) 506-5193

http://www.belletire.com/store...

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Total Amount in Dispute:
$600.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Belle Tire closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Belle Tire

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11/12/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $600.00 Amount Settled: $0.00

Customer Complaint

10/10/2023

We took our car to Belle tire to get the windshield wipers pump fixed. they told us that the person we saw before was scamming customers and unplugged the wires for the pump. They put the wires back on and all of a sudden 2 weeks later it doesn't work anymore. They also talked us into getting a part fixed (where the car wouldn't make noises when you turn) that we didn't have a problem with, well less than a week later now it's making noise and we're being told the same part needs to be replaced… it was brand new. They have openly stated they scam customers after we paid and now stuck having to pay someone else to fix the same issues that they claim they fixed. They also scheduled appointments on a day they knew they were going to be closed leaving us sitting there with no notice. Resolution Sought Refund me the money for my last visit.

Company Response

10/30/2023

Company states: This customer may be confusing us with another shop. We don't have an invoice on file for a $600 service. We never replaced this customer's windshield wiper pump. Nor is this service shown on any of the two invoices we have in our records for this customer. On the second invoice, she paid for a light bulb, and we didn't charge for the labor. We haven't seen this customer since April 5, 2022.

Customer Rebuttal

10/30/2023

No confusion. We were just there and they replaced the sway bar and re connected the wires for the windshield wiper pump. I never said replaced it. They were supposed to but we're closed the day of our Appointment. Maybe they put the account under my husbands name since they claimed in person there was nothing under my name. Benjamin. I have the bank statement that shows $550.90 cents which is all I want back since the issues that were fixed were not actually fixed.

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